Supporting Patients

Whether your patient is new to living with a medical appliance or not, we are here to support them every step of the way. But, what does Vyne bring to the table?

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Dedicated support

Our team are passionate about giving you and your patients the best support, care, and advice possible. Our experienced customer care team are fully trained and able to help you and your patients with all things product and health related. And if specialist help is ever required, our in-house pharmacy and nursing team are also on hand to help.

Whatever you might need, simply give us a call on 0344 225 1518 or send us an email on hello@myvyne.co.uk.

Ordering reminders

We generally recommend that your patients should only ever order the products they require on a regular basis. Worried they might forget to place their next order? No need! We’ll send a reminder to your patient when it’s time for them to re-order. And we’ll do everything we can to make sure the process is a breeze for them.

Eco-friendly

At Vyne we live and breathe sustainability! We’ll do everything we can to be as green as possible, which is why we package all our orders in 100% recyclable packaging. Our complimentary items are made from either recycled or biodegradable material too, of course!

You can read all about our mission to become the most eco-friendly home delivery service in our sustainability policy here.

Delivery

We can deliver any appliances or medication to any address in the UK. Completely free of charge, of course! And we know that noone wants to spend all week waiting in for their delivery, which is why you're able to pick a delivery date that'll suit your patient when you register them.

We know that emergencies can happen! So, if there’s ever an emergency and you require express delivery, give us a call on 0344 225 1518.

Our expertise

At Vyne we are proud healthcare specialists. With over a decade’s experience working within the UK healthcare market, we’ve learned a thing or two. And we really love to share our knowledge with you!

Our dedicated customer care team are proud to boast a combined experience of over 50 years in customer service and are well-equipped to answer any concerns or issues your patient may be experiencing, whilst guiding them through the ordering process with ease. And of course, if specialist help is required, our in-house pharmacy and nursing team are only ever a quick call away.

Everything you need, under one roof

Your patients have the power to streamline their prescription appliances and medication into one convenient order with Vyne. For stoma patients, we offer a free pouch cutting service to help ensure their pouches fit correct.

Complimentary items

There’s no need for any extra trips to the shops. We’ll provide your patient with all those essential extra items to go with their order. From wet wipes to bed pads, wash bags to radar keys – we’ll always check what’s required, so you can be confident they have everything they need.

'Emma (Clinical Nurse Specialist at Vyne) is excellent, responds to referrals quickly and will send you a report when she has seen your patient.’ 

Urology Nurse at Kettering Hospital
What makes us awesome

We're on a mission to improve our customers' lives by providing them with high-quality products in a convenient & environmentally friendly way

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    Discreet packaging
  • delivery
    Express delivery
  • Medications & appliances
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    UK registered pharmacy & DAC
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    Greener choice