How it works
To register one or more patients simply log in to our healthcare professionals' portal or give us a call on 0344 225 1518. All we need from you are some details about your patient and which appliances or medication they require. And then we’ll take it from there. Easy, right?
When your patient’s order has been all packaged up, we’ll deliver it straight to their chosen delivery address. No need for them to pick it up from somewhere. Want to check what’s happening to any of your live orders? Then simply log in to the healthcare professionals' portal where you’ll find everything you need to know about any open orders.
And to make sure that no one will ever run out of anything they need, we’ll send out reminders when it’s time re-order. Plus, we also send out all the necessary extras your patient might need with their orders. Because we just love it when everything is smooth sailing.
So what if my patient needs help?
With Vyne your patient is in the best hands! Whether your patient needs help with products or just want a chat – our dedicated customer care team are only a phone call away. And for anything that requires some more specialist knowledge, our dedicated pharmacy and nursing team will be there to help.
At Vyne we won’t settle for anything less than customer service that gives you that warm, fuzzy feeling. The feeling you get when you know you’re really being taken care of!
Vyne in the community
We’ve kept the registration process for Vyne simple and efficient so you can focus more time on the thing that matters most: Caring for your patients!
After the registration, your patients will be able to view the initial order you placed for them. This should make re-ordering their essentials a breeze. We also have a range of eco-friendly complimentary available to order. So you can be sure that your patients have everything they need without any extra trips to the shops.
At Vyne we always go above and beyond – run-of-the-mill service is simply not in our blood. And that’s why we won’t rest until you and your patients are happy. That’s why we don’t just provide products, we provide the whole package. If you are registered with Vyne, we’ll take care of everything! From express delivery, to order reminders, to special support for vulnerable patients, all the way through to a free cutting service for stoma patients.
Vyne for care homes
Is Vyne service available if your patients are living in a care home? Yes, absolutely! We provide a reliable and discreet service for care home residents all across the UK.
You can simply register one or multiple residents online using the Vyne dedicated carers portal. Alternatively, you can place your order via the phone on 0344 225 1518. Simply ring and our customer care team will be more than happy to help you with your order, so you’re not overloaded with unnecessary stock! All items will be delivered in our discreet, eco-friendly boxes to make sure only you and your resident knows what’s inside.
When you join the Vyne family, you will also have access to our dedicated in-house pharmacy and nursing team, who will be able to help you with any product or health concerns you might have.
How it works
Select carer profile. Let us know which type of carer you are. Register yourself first. Then register your patient or resident.
Search for your patient's medication or appliance. Add all the items you need to their prescription. Review your patient's prescription items. Register & order prescriptions for as many patients as you need.
Once you're done, confirm checkout & complete your order. View & manage your patient profiles & orders in your account dashboard.
Continence Nurse, UK
I contacted Vyne today and found them very helpful. Firstly, i'm delighted to see they are open till 8pm! So I was able to ring after clinic.
What makes us awesome
We're on a mission to improve our customers' lives by providing them with high-quality products in a convenient & environmentally friendly way
Medications & appliances
UK registered pharmacy & DAC