Delivery and Returns

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Do I have to be in to receive the delivery?

For letterbox-sized orders, you don’t need to be in to receive the delivery. There are a couple of exceptions to this rule:

  • For temperature-controlled medications, you’ll need to be in to receive the order. We send these orders out using a trusted courier service who provide a timeframe for delivery, so you know when to expect it. Please note, without a signature we cannot deliver these items and they will be returned to the pharmacy. An alternative delivery date will then need to be arranged.
  • For controlled drugs, a signature and ID will be required on accepting the delivery.

For larger deliveries, you’ll need to be in to receive these as we cannot leave them unattended. If delivery is attempted but unsuccessful, you’ll receive a ‘we missed you’ card which you can then use to re-schedule delivery at a more convenient time.

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