Something not quite right?

We do our absolute best to deliver a high-quality service every time. However, if you've experienced something less than stellar here's how you can let us know.

If you have any concerns, suggestions or feedback for us on our service, we'd love to hear from you. Our goal is to provide a service that's all about you - and we definitely need your input to make that a reality. 

We listen to each and every bit of feedback we get - so don't be shy. If you have a complaint, we want to hear it. 

Our promise to you:

  • All complaints will be fully investigated
  • We'll treat you with dignity and respect
  • You'll get a timely response from us
  • We'll keep you up to date with the progress of your complaint and what actions we take as a result of it

So if you have something to tell us, please get in touch. 


Call us:
Individuals: 0344 225 1519 
Healthcare professionals: 0344 225 1518 

Write to us at:
Harkirit Mudhar
Pharmacy Superintendent
Tennant Hall
Blenheim Grove

You may also complain or give feedback to NHS England:

(You'll need to state: ‘For the attention of the complaints team’ in the subject line)

Call them:
0300 311 22 33

Write to them at:
NHS England
PO Box 16738
B97 9PT


We operate a complaints procedure as part of the NHS system for dealing with complaints and we can assure you that our system meets national criteria. 

Our Customer Care team are on hand to help and give you further information once they know what your complaint is relating to.



What makes us awesome

We're on a mission to improve our customers' lives by providing them with high-quality products in a convenient & environmentally friendly way

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    Discreet packaging
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    Express delivery
  • Medications & appliances
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    UK registered pharmacy & DAC
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    Greener choice